Topic

Staff Topic

Problems loading game

Problem fixed, but please read this post!

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What happened? Incorrect DNS was promoted, causing everyone trying to connect to our game servers failed. We fixed that, but you may have old DNS information cached either in your computer, or on the network. Sometimes proxies or local routers cache DNS and aren't updated from trying to flush cache on your local system.

*******If rebooting your computer or normal cache clearing doesn't work, try restarting any network equipment you have. There is a chance you may just need to wait it out until your local DNS catches up. We are very sorry about this!*******

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Over an hour later, we think players should all have the updated DNS. If you still have problems with DNS, please open a help ticket. We're going to close this topic so unrelated issues are not posted to it.

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Hey all! Some of you may have problems loading the game. Don't feel alone!

We are working on it right now!

Posted 2 years ago by kevbob Subscriber! | Permalink

Replies

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  • I knew we could count on you guys kevbob, thanks.
    Posted 2 years ago by Gizmospooky Subscriber! | Permalink
  • *flails patiently*
    Posted 2 years ago by Sirentist Subscriber! | Permalink
  • Thanks :)
    Posted 2 years ago by karathrace Subscriber! | Permalink
  • *wipes sweat off brow*
    Posted 2 years ago by Sooriyan Subscriber! | Permalink
  • ohh it's just like the old days :)
    Posted 2 years ago by Misha Subscriber! | Permalink
  • *refreshes game for the 20th time* any minute now... Thanks. I'll *wail* try to be patient.
    Posted 2 years ago by Fernstream Subscriber! | Permalink
  • o noes...
    Posted 2 years ago by ixaeon Subscriber! | Permalink
  • Thanks - I was in and got kicked out :)
    Posted 2 years ago by Synnia Subscriber! | Permalink
  • Yay! I've been missing Glitch so much ;-;
    Posted 2 years ago by Rocky Feo Subscriber! | Permalink
  • uh oh.
    Posted 2 years ago by Hatchetface Subscriber! | Permalink
  • OHHH, thank you for an official thread for that.I was going crazy reloading and cleaning my cache at every second!>.<'
    Posted 2 years ago by Lila Clemenceau Subscriber! | Permalink
  • Yay!  I was just trying to tell staff this as their connections were dropping.  So futile...
    Posted 2 years ago by glum pudding Subscriber! | Permalink
  • That means this glitch is gonna nap. Good luck with your servery dealies!
    Posted 2 years ago by Diana Banana Subscriber! | Permalink
  • Stops cursing at Dallas hotel server.....blushes sheepishly....will be patient...
    Posted 2 years ago by Dannelynn Subscriber! | Permalink
  • did you spill tea in the server again?
    Posted 2 years ago by shhexy corin Subscriber! | Permalink
  • Folks, the problem should be resolved, but you may need to freshen up your DNS. 

    WHAT? HOW DO I DO THAT?!

    On a Mac, open Terminal.app and do this command:

    sudo dscacheutil -flushcache

    You will be asked for a password.

    On a PC, there is a pretty good write up on how to do it on this site:

    www.tech-faq.com/how-to-flu...

    I'll try to distill it in an edit to this post if you don't read through it fast enough. (Or simply reboot your computer if you don't want to sit through all that. :)

    So for Windows, open a DOS shell, then run this command:

    ipconfig /flushdns

    If you don't know how to open a DOS shell, you are probably better off either reading that link above, or just rebooting. If the above didn't work, try rebooting.

    If *that* didn't work either, try restarting your network's router. In extreme cases, you may just need to wait it out, but it shouldn't be too long.

    A thousand apologies everyone! What a pain!
    Posted 2 years ago by kevbob Subscriber! | Permalink
  • I thought it was my fault. OK. I feel better now. It's your fault now.
    Posted 2 years ago by Klikini Subscriber! | Permalink
  • lol
    Still not working...can i have a dusty stick?
    Posted 2 years ago by OMG BACON!! Subscriber! | Permalink
  • hi, i ran terminal with proper permissions, but am still having trouble reconnecting :(
    Posted 2 years ago by Crayon Subscriber! | Permalink
  • heh, I tried rebooting my PC...no dice :(
    Posted 2 years ago by Hatchetface Subscriber! | Permalink
  • same here tried the link didnt work its still boots you off
    Posted 2 years ago by ShawnLabs Subscriber! | Permalink
  • me too :( :(:(:(:(:(  STILL not working
    Posted 2 years ago by Sir Rachel Subscriber! | Permalink
  • Rebooted, reset dns, no luck.  
    Posted 2 years ago by Tomorrow's Man Subscriber! | Permalink
  • So, some DNS entries changed, and we need to be resolving the hostname(s) to the new IPs?  If so, does that mean to connect we might have to flush the DNS cache in our local routers?
    Posted 2 years ago by Zombie Elf Subscriber! | Permalink
  • I also flushed DNS, and nothing :(
    Posted 2 years ago by Hatchetface Subscriber! | Permalink
  • Zombie Elf, as a matter of fact my fingers have been flailing away updating posts about that. Yes, that may be needed.
    Posted 2 years ago by kevbob Subscriber! | Permalink
  • HELP. this real world is cold. and dark. and lonely. i'm ready to come back into Ur now, please!
    Posted 2 years ago by SporkSuave Subscriber! | Permalink
  • Changed my dns to google (8.8.8.8). Still nuffin. 

    dns issues are fun, aren't they? Haha, I don't envy you guys. 
    Posted 2 years ago by Diana Banana Subscriber! | Permalink
  • kevbob, you guys have my massive sympathies.  I know all about dealing with DNS change propagations... it will all be resolved in a matter of time, but people can be impatient.
    Posted 2 years ago by Zombie Elf Subscriber! | Permalink
  • Okay...so, I get this: "WARNING: Improper use of the sudo command could lead to data loss
    or the deletion of important system files. Please double-check your
    typing when using sudo. Type "man sudo" for more information."

    Do I just abort, or carry on? Reboot?
    I are confused.
    Posted 2 years ago by Dahlia DreadNaught Subscriber! | Permalink
  • NM...I'll just reboot...
    Posted 2 years ago by Dahlia DreadNaught Subscriber! | Permalink
  • I never did the DNS thingy, just rebooted pc and i'm IN :)
    Posted 2 years ago by Misha Subscriber! | Permalink
  • sudo is safe with this command Dhalia.
    Posted 2 years ago by kevbob Subscriber! | Permalink
  • hey kevbob do we have to be off the internet for the dns to flush
    Posted 2 years ago by ShawnLabs Subscriber! | Permalink
  • @kevbob: Thanks for the info, but if I mess up something in the terminal application I might mess up my mac and he's my best friend. I mean, let's just keep Murphy's law in mind :)

    Just take your time, we're all patient little glitches and I'll just chew some oregano if I can't get a hold of any purple :)
    Posted 2 years ago by Pavida Subscriber! | Permalink
  • SJoeLab, you can be on the internet when you flush DNS
    Posted 2 years ago by Zombie Elf Subscriber! | Permalink
  • Pavida- sudo-ing that exact command will not mess up anything. It asks your computer to re-fetch DNS information, which is used to translate web addresses with something networks understand. Feel free to just reboot if you are scared though. We actually are done with what we needed to do, so I am afraid it's all upon you to try it now to get back in. :)
    Posted 2 years ago by kevbob Subscriber! | Permalink
  • Did any glitchies here get it to work yet?
    Posted 2 years ago by Diana Banana Subscriber! | Permalink
  • Reboot and DNS flush still not working.
    Posted 2 years ago by Dale Male Subscriber! | Permalink
  • ok. UPDATE. tried all the tips, no go. Tried 3 diff browsers. no go.  Logged in using my husband's account, worked in every single browser.  So the issue is tied to me.
    Posted 2 years ago by Soupie♨ Subscriber! | Permalink
  • Thank you, kevbob...gonna try and get in now...  :)
    Posted 2 years ago by Dahlia DreadNaught Subscriber! | Permalink
  • Im back in, all I did was reboot. try it :)
    Posted 2 years ago by Misha Subscriber! | Permalink
  • Rebooted, restarted all network components, flushed DNS, nothing worked.  Also, I'm not having any trouble getting to anything else online.
    Posted 2 years ago by Tomorrow's Man Subscriber! | Permalink
  • oh i just found this thread!  i rebooted and was able to log in on chrome but not on safari.  
    Posted 2 years ago by Cat A. Tonic Subscriber! | Permalink
  • Confused. Rebooting doesn't work.
    Posted 2 years ago by NightDraconis Subscriber! | Permalink
  • @soupie BLESS YOUR BEAUTIFUL FACE

    Logging out and then logging back in worked for me :D :D :D
    Posted 2 years ago by Diana Banana Subscriber! | Permalink
  • If I may ask, what is the hostname that had a DNS entry change and what is it supposed to resolve to now?
    Posted 2 years ago by Zombie Elf Subscriber! | Permalink
  • Can someone also tell what my password is? ;-P Rebooting doesn't do it for me.
    Posted 2 years ago by Tricky Woo Subscriber! | Permalink
  • Perfect!  Logging out then back in worked.
    Posted 2 years ago by Tomorrow's Man Subscriber! | Permalink
  • Worked! Hooray!
    Posted 2 years ago by Dahlia DreadNaught Subscriber! | Permalink
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