Hello-
Some of you are unable to enter the game currently, with an error that partially consists of:
"unable to load avatar assets"
For some reason which we have not yet determined, some of you cannot load specific files that you need in the game. It appears to be regionally affected, for instance, we know that for some of these specific files some who are in the west coast of North America can't load those files, while it works in the east. And we have seen players in other parts of the world (Australia, for instance) unable to load affected files.
To be sure, we are working on it, and hope to have a solution for anyone stuck out like this as soon as possible.
--
Update: Ignore the location information in the original post, it is possible it could be happening in other locations as well.