Topic
[street fixed] Unable to get past load screen
Like it says on the tin
Replies
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i'm having something like this
imgur.com/rauCt
stucked there, or are you blocked before that?
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Yes just after it loads . An OMG and disconnection message.
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Sorry blocked before...
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Me too Caggie! OMG and disconnection. x
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Looking into it... sit tight please. Also, let me know if you manage to get in.
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i solved mine by restarting my computer :|
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Heya folks- check out the second paragraph of our known issues topic; we have some things to try in an FAQ, as well as a tool which can help test to see if there is something obvious connection related. If you still have problems after trying the FAQ suggestions, submit a case via the self help test, and we can look.
(Zean, yeah- sometimes that does it. Glad it worked!)
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Restarted comp, still the same, so ran self help test. it says all ok have sent results, but I still have same problem
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Yeah Caggie, Little Poundcake has discovered a problem with the street you are trying to load. Can you stop trying to get in for a few minutes? We want to move you to another location. We'll let you know when we have done that. :)
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Ok thank you.
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Abi: You should be fixed now. The home street the two of you were trying to visit is bugged, so avoid it for now, please.
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Ok and thank you for your time.
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Still no joy. I have cleared my cache :(
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Caggie, we're waiting for the system to realize that you're no longer online so that we can move you out of the bad street. We'll let you know when it's okay to log in again.
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Caggie: You're all fixed up. Welcome back!
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Thank you!
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Caggie, we had to log in as you to help the process along a bit, so pardon us for our posting as you. But, we fixed that street to get the problem sorted, so all better. :)