We're doing what we can do get refunds processed quickly. We've run into a few snags due to the sheer volume of refunds we're trying to issue -- payments processors simply don't expect a refund volume like this from a single company. No one does this! We've been shut off twice by PayPal, for example, and it takes phone calls, explanations, hassle, and time to get refunds running again every time something like that happens.
For payments made on September 25th, 2012 and after: All of these refunds were submitted to our payments processors and are now settled. This means that the money left our account and that the party responsible for getting it back to you (as a debit to your bank account, a credit on your credit card statement, what have you) is now coordinating with your card's bank to make that happen. We have no visibility into the status of any of these transactions.
For payments made between November 1, 2011 and September 24th, 2012: We will begin to process these next week. Please verify that you've selected the correct refund option on your refund page (http://www.glitch.com/closing/refunds/) and also check to see that we have the correct email address listed for you on that page. If we encounter any problems issuing your refund, we'll contact you for additional information. We are waiting to do this enormous batch of refunds together (literally hundreds of thousands of transactions), which meant waiting until after the November 30th deadline to allow everyone time to select their refund preference.
This sucks, but: refunds can be slow. There are a lot of parties involved in getting money from point A (us) to point B (you) and those parties aren't particularly forthcoming with information about what might be slowing up the process. Also, it's a lot of work for us. But we love you guys. So we're doing it.
If there are generic questions we haven't covered here, post them in the comments and we'll do our best to answer them.
An Update to the Update from the Department of Refunds (12/3/12)
We'll be contacting all of you who have requested a refund to verify that your original payment method is still a valid place for us to refund your money. If your credit card was cancelled, your PayPal account closed, whatever, you'll have a chance to tell us what to do instead.