Many of you are still waiting for your refunds, so here is a quick summary of where those refunds stand and our expected timeframe for completing them.
Automatic Refunds via PayPal
These are transactions that were originally paid for via PayPal. We once again triggered their fraud detection mechanisms while running these, and we are once again re-enabled. We are running these daily.
Manual Refunds via PayPal
These are transactions that were not originally paid for via PayPal, but are being refunded through PayPal. We started doing these today and ran into another snag with PayPal. We expect to be able to resume these on Wednesday** and should be able to complete them within a day or two.
Refunds to a Credit Card
These have been on hold.* A significant number of the refunds we issued in November vanished into thin air — or so it seemed, anyway. Those refunds were finally located yesterday and were being held in one particular bank's fraud detection penalty box. Once we get confirmation that those refunds did finally make it to the players for whom they were intended, we will send out all of the remaining credit card refunds. We expect to do this on Thursday.***
Checks
We have not yet begun to resurrect the ancient practice of putting pen to checkbook that was passed down to us by our 20th century forefathers, but we are prepared for sore arms and a case of envelope-glue-tongue. We plan to do all of these in January, once we have the final word from the stragglers who have not yet indicated how they want their refunds.
* 12/18 Update
Hooray! We can resume credit card refunds! We will do this on Thursday (12/20).
** 12/19 Update
Boo! We made it through another six PayPal refunds before getting shut down again! Time to get back on the phone.
*** 12/20 Update
We did the credit card refunds! Hooray!